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Calculate customer lifetime value to understand how much each customer is worth to your business.
A good LTV is typically 3x your customer acquisition cost (CAC).
Improve retention, increase order frequency, upsell, and cross-sell.
For subscriptions, multiply monthly revenue per customer by gross margin, then divide by your monthly churn rate to get customer lifetime value accurately.
Improve onboarding to boost retention, implement loyalty programs, personalize email marketing, and offer complementary products through strategic upsells and cross-sells.